1. Who this policy covers

This policy applies to personal information processed by AHA through this website, enquiry forms, email, phone calls, introductory meetings, partnership conversations, and related business communications.

It does not apply to third-party websites, platforms, or services that may be linked from this website. Those third parties are responsible for their own privacy practices.

2. Information we may collect

The information AHA collects depends on how you interact with us. It may include:

• Contact details such as name, email address, phone number, organisation, role, and location.
• Enquiry details such as partnership interests, project needs, product category, market access questions, and messages you submit.
• Business and programme information shared during calls, proposals, due diligence, or advisory conversations.
• Technical website data such as IP address, browser type, pages visited, device information, timestamps, and cookie identifiers.
• Communication records, meeting notes, and follow-up actions when you engage with AHA.

3. How we use personal information

AHA uses personal information for legitimate and specific purposes, including to:

• Respond to enquiries, schedule calls, and manage communication with you.
• Assess potential partnerships, advisory work, market access opportunities, and programme fit.
• Prepare proposals, deliver agreed services, and manage project relationships.
• Improve website performance, security, content, and user experience.
• Keep appropriate business records and meet legal, tax, regulatory, or contractual obligations.
• Protect AHA, website users, partners, and the public from fraud, misuse, or security threats.

4. Health and sensitive information

AHA is a market access consultancy, not a consumer clinical care provider through this website. Please do not submit personal medical records, diagnosis details, or sensitive health information through website forms unless AHA specifically requests it for a defined purpose.

If sensitive information is shared with AHA in the context of an agreed project, AHA will handle it carefully, use it only for the stated purpose, restrict access, and apply appropriate safeguards.

5. Sharing and service providers

AHA does not sell personal information. We may share information only where necessary and appropriate, including with:

• AHA team members, consultants, advisers, or delivery partners who need access for an agreed purpose.
• Technology providers that support hosting, email, forms, analytics, security, and website operations.
• BlueBridge Group, AHA's website design and technical support provider, where limited access is needed to maintain, secure, troubleshoot, or improve this website on AHA's instructions.
• Professional advisers, auditors, regulators, public authorities, or legal bodies where required by law or legitimate business need.

6. Cookies and website analytics

AHA uses essential cookies to run the website securely and may use analytics or similar tools to understand website performance. For more detail, read the Cookie Policy.

7. Retention, security, and transfers

AHA keeps personal information only for as long as reasonably needed for the purpose collected, including to respond to enquiries, manage engagements, keep business records, resolve disputes, and meet legal obligations.

AHA uses reasonable technical and organisational safeguards to protect personal information. No online system is completely secure, but we work to reduce risk and limit access to people or providers who need it.

Some technology providers may process information outside Kenya. Where this happens, AHA aims to use appropriate safeguards, contractual protections, or consent where required.

8. Your rights and choices

Subject to applicable law, you may ask AHA to access, correct, update, delete, restrict, or stop certain processing of your personal information. You may also withdraw consent where processing is based on consent.

To make a request, contact wecare@archimpact.net. We may need to verify your identity before acting on a request.

9. Updates to this policy

AHA may update this Privacy Policy as our services, website, technology, or legal requirements change. The latest version will be posted on this page with the updated date.